FAQ

Do you ship internationally?

Yes! We ship to most countries - simply enter your address at checkout. If you have any questions or are not sure if we delivery to your country - please drop us a message at info@shopkuura.com

How long does it take to process my order?

We typically ship standard orders out within 3-5 days. Each handmade item will have a crafting period specified on product page

How long does shipping take?

Please refer to the approximate delivery schedule below:
U.S. / Canada: 1-2 weeks
Everywhere Else: 1-4 weeks (Depending on customs and logistics providers)

What should I do if I accidentally entered the wrong shipping address?

Please send us an email at info@shopkuura.com as soon as possible with your order number and the correct shipping address. If the order has shipped, we are not responsible for missing orders sent to incorrect or undeliverable addresses provided by the customer

What if I didn't receive a confirmation/shipping email?

Please check your spam (or promotions tab on Gmail). Sometimes our emails land there. If you still can't find it, please email us at info@shopkuura.com

What if I haven't received the package?

If you haven't received the package three business days after it is marked 'delivered', please email us at info@shopkuura.com so that we could help investigate

How much does shipping cost?

U.S.: A flat shipping fee of $9 USD applies. Free shipping on orders over $60 USD.

Rest of the World: A flat shipping fee of $12 USD applies. Free shipping on orders over $60 USD.